Terms of service

  1. Introduction
    1.1 Scope of Terms: These are the terms and conditions on which we agree to sell products to you via the Yufei London platform.
    1.2 Importance of Reading: Please read these terms carefully before placing your order. These terms outline who we are, how we work, and what rights and obligations exist between us and you.

  2. Contact Information
    2.1 Who We Are: We are Yufei London Ltd, a company registered in England and Wales under company registration number 15965656, with our registered office at [insert address].
    2.2 How to Contact Us: You can contact us by emailing [insert email address].
    2.3 How We May Contact You: If we need to reach you, we will do so by email or the postal address you provided in your order.
    2.4 "Writing" Includes Email: References to "writing" or "written" include emails.

  3. Role of Yufei London Ltd
    3.1 Marketplace Model: Yufei London Ltd acts solely as an intermediary platform between buyers and private sellers, not as a reseller. Legal title to the items remains with the private seller until the sale is finalized. Yufei London Ltd does not own, resell, or hold liability for the products sold on its platform.

  4. Your Order
    4.1 If We Cannot Accept Your Order: If we cannot accept your order, we will inform you and will not charge you. Possible reasons may include out-of-stock items, unexpected resource limits, unverified identification, or errors in pricing or description.
    4.2 Order Number: We will assign an order number to your purchase for reference.

  5. Products
    5.1 Variations: Products may vary slightly from images displayed on our website. Despite efforts to display colors accurately, actual colors may differ.
    5.2 Packaging: Product packaging may vary from images shown.

  6. Changing Your Order
    If you wish to make changes to your order, please contact us. We will inform you if the change is possible and any effects on price or delivery timing. If changes cannot be made or are unsatisfactory, you may cancel the contract.

  7. Providing the Products
    7.1 Delivery Costs: Delivery costs will be as displayed on our website.
    7.2 Delivery Timing: We aim to deliver within 30 days of order acceptance.
    7.3 Delays Outside Our Control: We will inform you of delays caused by external factors and work to minimize them.
    7.4 Collection: If requested, orders may be collected during business hours on weekdays and weekends.
    7.5 Missed Deliveries: If no one is available to receive delivery, our logistics partner will leave instructions on rescheduling or collection.
    7.6 Responsibility for Goods: Ownership transfers once we receive full payment; however, responsibility transfers upon delivery or collection.
    7.7 Required Information: We may need additional information to fulfill your order (e.g., identification, proof of address). Delay in providing this may result in contract termination or additional fees.

  8. Cancelling the Contract
    8.1 Final Sales Policy: All sales are final, and Yufei London Ltd cannot accept returns, refunds, or exchanges for items purchased on our platform. Ownership and responsibility for the product remain with the private seller until sale completion.
    8.2 Right to Cancel: You may cancel your contract if the product is faulty or misdescribed.
    8.3 Return Process: If you cancel the contract after dispatch, you must return the product in person or by post at [insert return address].
    8.4 Return Costs: We will cover return costs for faulty or misdescribed products only.
    8.5 Refund Process: Refunds, including delivery costs, will be issued to the original payment method.
    8.6 Refund Timing: Refunds will be processed as soon as possible.

  9. Our Rights to End the Contract
    9.1 Termination for Breach: We may terminate the contract if:
    a. You do not provide required information in a timely manner.
    b. We encounter issues preventing us from fulfilling the order.

  10. Pricing and Payment
    10.1 Product Pricing: Prices (including VAT) are displayed on the order page.
    10.2 VAT Adjustments: If VAT rates change before order completion, we will adjust the price accordingly.
    10.3 Use of Personal Information: We handle personal information as per our Privacy Policy.

  11. Liability for Loss or Damage
    (a) We are responsible for foreseeable loss or damage due to contract breaches, but not for unforeseeable loss or damage.
    (b) Our liability is limited to the order’s value.
    (c) Products are supplied for personal, non-commercial use only, and we are not liable for any business-related losses.

  12. Additional Terms
    12.1 Exclusive Rights: This contract is between you and us, and no third party can enforce any terms.
    12.2 Severability: If any term is found unlawful, other terms remain effective.
    12.3 Delayed Enforcement: Delay in enforcing any terms does not waive our right to enforce them later.
    12.4 Governing Law and Jurisdiction: English law governs these terms, and disputes can be resolved in English courts.